graduate-jobs.com/ROC UK Limited

If the answer is "yes", then ROC UK Limited could provide the opportunity you're seeking. ROC UK Limited is a recently formed subsidiary of Esso Petroleum Company Limited, and our vision is to be the best refreshment and refuelling operation in the UK. At the heart of our new operation will be a dynamic team of Store Managers who understand how to deliver that vision. Could you be one of them?

The Challenge
The demands of customers on the move are changing rapidly and their expectations are growing. They're short on time and they know what they want - convenience, a choice of fresh foods and quality products, and outstanding service.

To deliver this, ROC has embarked on an ambitious expansion programme and has successfully assumed operation of 60 Esso stores in the UK and Ireland and plans to grow this to around five times this number by the end of 2006. A key feature of this expansion is On the Run, our new concept store which offers a bright, spacious shopping environment and the contemporary On the Run cafe. To compliment this new store format, many other existing Esso stores are being upgraded to the same high standard.

But we know that our stores are only as good as our people. We need natural leaders who can deliver excellent store standards and fast, fresh and friendly service to our customers every time. So what counts is your ability to build and retain an enthusiastic and focussed team with a passion for service and a determination to be the best.

Graduate Store Manager - the role
We are looking for people who have a real desire to work in retail and customer service. You will possess a range of key skills and aptitudes which, combined with our training programme, will equip you to manage a thriving retail business. You will also need to be at least 21 years old and hold a full driving licence.

The kind of person we're looking for to manage our store will:

• Understand the importance of delivering our fast, fresh and friendly offer to each and every customer
• Be a visible role model to a team of 10-20 people, motivating them to share high standards of customer service, safety and business efficiency, 24 hours a day
• Be an effective communicator with the maturity and sensitivity to respond to a variety of relationships and situations, be it with customers, staff or third parties such as maintenance contractors, local authorities and suppliers
• Be a true team player, actively sharing in every aspect of store operation from cleaning to selling
• Be capable of recruiting, training and appraising staff in accordance with the company guidelines and procedures
• Possess strong organisational and prioritisation skills
• Cope well under pressure, dealing calmly and constructively with unexpected problems or operational challenges
• Demonstrate operational integrity by working within corporate procedures and guidelines, and ensuring that others do the same