Department: Centre Management
Responsible to: Centre Manager
Purpose of Role: Being a creator of positive energy, you will learn everything that is required to set you up for success to be part of our centre management team. You will promote innovation, and best practice, and become a role model for Team Members in your centre, and your region. You will develop leadership and management skills to support the wider centre team and daily operations of the centre, always keeping standards, service, and performance high.
Key Duties and Responsibilities
Learning
Through your 18-month programme, you will be taken on a learning journey covering everything from our ways of working, to stepping up into management. Through the duration of the programme, you will be exposed to different departments, processes, and policies to help set you up for success. This will help you support and lead on different projects in the centre. With the support of our tailored graduate learning menu, mentoring sessions and coaching from centre management teams, you should be in a place to apply for our Centre Manager in Training programme by the end of the course to fast track you to the next step of your rewarding career with us. Most importantly, we need commitment from you to be ready to embrace new ways of working, absorb lots of knowledge and embark on a new career in an ever-growing and exciting industry.
As part of the programme, you will work across different centres in one region to further your development.
1. Team – Communicate our ways of working to ensure all the team
are aligned to the Company vision and goals.
• Role model behaviours
and expectations to encourage each Team Member to take ownership for
their performance.
• Promote a culture of performance with fulfilment
by giving regular feedback and promoting individual development and
success.
• Ensure compliance with company’s employee relations
policies.
• Ensure the recruitment process is focused towards
recruiting top talent.
• Lead by example and promote a fun working
environment for our Team Members.
• Work with the management team to
focus on succession planning within your team, ensuring an excellent
talent pipeline.
2. Financial & Commercial – support the management team in
delivering financial targets.
• Support the management team in
working on local marketing activity and devising fresh ideas to drive
sales.
• Coach and encourage your Team Members to achieve daily sales
targets.
• Use innovation to help drive volume and increase lineage
and SPG (spend per game).
• Work with the management team on cash and
stock controls to ensure that budgeted revenue and GP %’s are achieved.
•
Work with the management team to identify and investigate any cash and
stock variances in line with procedure, taking appropriate action where
required.
3. Operations – Ensure you and the team focus relentlessly on
achieving operational excellence.
• Once trained, run the centre when
you are the allocated manager on shift, adhering with company operating
standards whilst being the leader on the floor.
• Work with the
management team to ensure relevant reports and necessary checks are
completed on time such as Health & Safety, Cleaning & Maintenance and
Food Hygiene.
• Attend and contribute to weekly manager meetings and
Team Member department meetings. Use this forum to communicate
procedures and processes effectively.
4. Service – Ensure that all our customers receive a market
leading leisure experience through superior sales and service.
•
Motivate the team to exceed customer expectations and deliver an
exceptional value for money experience.
• Ensure Team Members know
the Mystery Shopper criteria and support the centre in achieving this
expectation.
• Work with the management team to use company
performance management processes to ensure your team delivers sales and
service superiority.
• Encourage engagement between the customers and
the Team Members to create a fun and friendly environment.
• Be
present on the floor at key times of the business and lead by example to
promote positive behaviours in the team.
• Lead customer recovery
in-centre focusing on customer experience.
Person Specification
• Owner of a degree in any given subject.
•
Retail/hospitality/leisure experience.
• An openness to learn.
•
The ability to move between centres for placements within a region.
•
Creator of positive energy.
• Creates a friendly and fun working
environment.
• Celebrates success.
• Inspires healthy
competition in teams.
• Passionate about our company and our products
– ‘the game’s biggest fan!’
• Passionate
about high standards.
• Full of fresh ideas.
