Buchanan Graduates

Customer Service Representative (Italian Speaking)

Buchanan Graduates

A leading international recruitment consultancy, renowned for its exceptional customer service and innovative solutions, is seeking an Italian-speaking Customer Service Representative to join their Central London team. This is an excellent opportunity for an individual with strong language skills and a passion for providing outstanding customer support.

The Italian Speaking Customer Service Representative will be responsible for delivering high-quality support to Italian-speaking customers. The successful candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Customer Support: Provide exceptional customer service to Italian-speaking clients through various channels, including phone, email, and live chat.
  • Issue Resolution: Handle customer enquiries and complaints efficiently, ensuring timely and satisfactory resolution.
  • Product Knowledge: Maintain a deep understanding of the company's products and services to effectively assist customers and address their concerns.
  • Record Keeping: Accurately log all customer interactions and updates in the company's CRM system.
  • Feedback Management: Gather and report customer feedback to help improve products and services.
  • Collaboration: Work closely with other departments to resolve complex customer issues and improve overall customer satisfaction.

Qualifications and Skills:

  • Language Skills: Fluency in Italian and English, both written and spoken, is essential.
  • Communication: Excellent verbal and written communication skills, with a strong customer-focused approach.
  • Customer Service Experience: Previous experience in a customer service role is preferred.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to think on your feet.
  • Interpersonal Skills: Personable and empathetic, with the ability to build rapport with customers.
  • Organisational Skills: Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.
  • Tech-Savvy: Proficiency in Microsoft Office Suite and familiarity with CRM systems.

Benefits:

  • A competitive salary of £47,000 plus performance-based bonus.
  • Exclusive lunch club and holiday club incentive programs.
  • Performance-based bonuses
  • Comprehensive training and development opportunities.
  • A dynamic and supportive work environment in Central London.
  • Opportunities to work with a diverse and international client base.
  • Access to industry resources and networking opportunities.
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