Customer Service Representative (Italian Speaking)

A leading international recruitment consultancy, renowned for its exceptional customer service and innovative solutions, is seeking an Italian-speaking Customer Service Representative to join their Central London team. This is an excellent opportunity for an individual with strong language skills and a passion for providing outstanding customer support.

The Italian Speaking Customer Service Representative will be responsible for delivering high-quality support to Italian-speaking customers. The successful candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Customer Support: Provide exceptional customer service to Italian-speaking clients through various channels, including phone, email, and live chat.
• Issue Resolution: Handle customer enquiries and complaints efficiently, ensuring timely and satisfactory resolution.
• Product Knowledge: Maintain a deep understanding of the company's products and services to effectively assist customers and address their concerns.
• Record Keeping: Accurately log all customer interactions and updates in the company's CRM system.
• Feedback Management: Gather and report customer feedback to help improve products and services.
• Collaboration: Work closely with other departments to resolve complex customer issues and improve overall customer satisfaction.

Qualifications and Skills:

• Language Skills: Fluency in Italian and English, both written and spoken, is essential.
• Communication: Excellent verbal and written communication skills, with a strong customer-focused approach.
• Customer Service Experience: Previous experience in a customer service role is preferred.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think on your feet.
• Interpersonal Skills: Personable and empathetic, with the ability to build rapport with customers.
• Organisational Skills: Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.
• Tech-Savvy: Proficiency in Microsoft Office Suite and familiarity with CRM systems.

Benefits:

• A competitive salary of £47,000 plus performance-based bonus.
• Exclusive lunch club and holiday club incentive programs.
• Performance-based bonuses
• Comprehensive training and development opportunities.
• A dynamic and supportive work environment in Central London.
• Opportunities to work with a diverse and international client base.
• Access to industry resources and networking opportunities.