Team support co-ordinator
Interview process
My interview was a face to face meeting with the Service Manager and another Co-ordinator who had a structured set of around 20 questions.
The questions were very long and involved situations such as "tell us when" or "tell me how". Each question had an outcome that had to be met such as Question 1 outcome show professionalism and integrity and then a scenario would be read out and you would have to describe what you would do but keeping in mind the two outcomes.
The questions were mainly based on case studies and what you would do in the situation however there were questions about policies/ procedures and legislation.
The questions were very long and involved situations such as "tell us when" or "tell me how". Each question had an outcome that had to be met such as Question 1 outcome show professionalism and integrity and then a scenario would be read out and you would have to describe what you would do but keeping in mind the two outcomes.
The questions were mainly based on case studies and what you would do in the situation however there were questions about policies/ procedures and legislation.
Most difficult question
Case situation:
You attend an emergency call out to a single ladies home at 2.00 am as her fall detector has being activated. You arrive and cannot find the property. Firstly what would you do?
You have now seen the property but it is across a field, down dark paths and there are trees blocking your path. What do you do?
You arrive at the property and the door is open, the key safe open and it is dark. What do you do?
You attend an emergency call out to a single ladies home at 2.00 am as her fall detector has being activated. You arrive and cannot find the property. Firstly what would you do?
You have now seen the property but it is across a field, down dark paths and there are trees blocking your path. What do you do?
You arrive at the property and the door is open, the key safe open and it is dark. What do you do?
Interview tips
Try and divide the questions up in your head to sub sections
Experiences at the assessment centre
N/A
Interview steps
Interviews:
- Phone
- 1:1
- Group / Panel
- Senior Management
- Video
Tests:
- Numerical
- Personality
- Verbal reasoning
- Psychometric
Other:
- Assessment centre
- Group exercise
- Background check
- Presentation
- Competency based questions