Enterprise Mobility Interview Questions & Answers

After applying you will have a spontaneous phone interview, this is followed by a face to face interview, then an interview and a couple of hours in a branch and then finally an assessment day. You will be asked about previous sales experience, meeting targets and general questions about the company.

Discussing previous sales experience and working to meet targets as well as your own personal achievements.

Make sure you are prepared for your face to face interview with knowledge of the company, the values and background of the owner for example. Act confident but also listen to others at the assessment day. Don't be afraid to be yourself!

Assessment takes place with other candidates, there are unlimited spaces so you're not fighting against each other for a place. You are shown an introductory presentation by managers from various branches, you then do a group discussion with metaphorical money about which charities you should invest in in front of management staff - this is to showcase your communication skills. You then perform role plays 1:1 with a manager to show how you would act in front of customers. You perform a small half an hour test in which you are allowed a calculator, you work out some percentages (easy ones) and then have to put a potential rota together given the information. Everyone has lunch together, which is provided. You then have a 1:1 interview with a member of staff which looks into more depth regarding sales experience, customer service experience and start dates and locations.

First step was a 45 minute phone interview. This was informal, but did include several competency based questions. These included: 3 things learned about Enterprise during your research, describe yourself, why you want the job etc. Was told at end of phone call that I had progressed onto the next stage, which was the branch interview.

Branch visit was a very beneficial experience. Consisted of an informal interview based on importance of customer service and past sales experience. Around 20 minutes of interview, then over an hour of touring the branch, observing employees operating within the branch, as well as going out on deliveries or pick-ups with other management trainees. This allows yourself to get a good feel for the job and the day-to-day activities that you will be partaking in.

Most difficult question was to give an example of when you've made a management decision that you were not comfortable making?

Make sure to know a lot about the company and what they expect from their employees. Their careers website provide their desired competencies, and it helps to know what they are so you can relate your interview questions to them.

Assessment centre lasted from 9am to 4pm, with a lot of waiting around time. First exercise was a logistics exercise whereby you take the role of an assistant manager and have to plan a day at the branch based on info provided. Next was role plays, whereby you have to sell an upgrade and also deal with an angry customer who has damaged the car.

Following lunch, group exercise where you have to argue your case as to why enterprise should invest in your provided charity. Finally was an interview. No competency based questions were asked, it was basically just to give feedback on the day and describe the job in more detail.

I think I applied for the position around June 2015. First stage was a telephone interview which lasted about 10 or 15 minutes. It was quite easy and the interviewer asked questions like "what are you doing at the moment?" and "What experience do you have in sales and customer service?" The next stage was a face-to-face interview at their head office based at Heathrow airport.
This lasted around 45 minutes and asked competency-based questions such as "describe a time when you demonstrated leadership/flexibility/excellent customer service etc". He also asked questions about Enterprise to see if you knew much about the company, so do your research on the company history which you can find easily on their website.
The next stage was a branch visit to the branch you applied for. This involved talking to all the employees and getting to know them and what the role is like. My advice is to ask lots of questions and be really friendly and positive. Ask if you can make a call to a customer or go out and pick a customer up with them.
You also have an interview with the branch manager about why you want the job and what qualities you have that are relevant to the role. Again, use the same competency-based examples that you used for the face-to-face interview. Be confident, smile, keep eye contact at all times and give a firm handshake. The final stage was the assessment centre which is described below.

The most difficult question I was asked was "tell me a time when you have been in charge and have had to discipline someone. What did you do?"

Do a lot of research into the company about their history and their values. Be passionate about the position and embrace all the challenges. There were a few things that I didn't do so well at the assessment day but they still offered me the position because of my positive character and likeability factor. So be positive, always smile and ask lots of questions at each stage to show your interest in the position.

I arrived and met the other candidates in the waiting room (there were 9 of us) so got to talk and get to know them. Then we were taken into a meeting room where we were told about the day and did a few icebreaker exercises. Nothing too challenging.
First task was the sales and customer service role plays. The sales role play: I had to try and get the customer to upgrade their choice of car and close the deal there and then. Customer service role play: There was an angry customer who hadn't re-filled the petrol in the car he rented and I had to try and get him to pay for the fuel.
The next task was a morning meeting where you have 20 minutes to read some fictitious information about sales targets and prepare a meeting to two employees. You are the manager and you have to motivate your team and inspire them to work hard and be the best they can be at customer service and sales. One of the employees will be really difficult and look dis-interested. They will do things like play on their mobile phone or put their feet on the desk so you have to 'discipline' them in the best way you think that will motivate them to want to work hard. Give all your energy to this task and be super positive and happy. This was my favourite task of the day as you can completely express yourself.
The next task was a group discussion where each of you had an initiative and had to try and convince the rest of the group that money should be invested into it. You have a budget as a team so can only select 3 or 4 initiatives so it is important to be vocal and don't sit back and remain in the background. You have 20 mins to come to a decision. Make sure you don't loose track of time.
Lastly you have a final interview with one of the area managers who have been assessing you all day. They ask you some final questions about yourself, why you want the job, want you think you can bring to Enterprise, and some other things about competencies again. To be honest, at this stage the interview isn't that hard because you have already come so far and know about the company and its values so you are unlikely to go blank. They are really good at responding to you. I found out if I was offered the job the next day.

First was a phone interview which was questions about work experience and why I wanted the job. Then I had a branch interview to meet with the team of the branch I'd be working in and the manager there to see if I liked it and if they'd get on with me. After that I had the assessment centre which was from 9 until about 3. There were 7 of us there, 4 for the grad scheme and 3 for internships. The area manager of the area I'd applied for was there and took me for all of my different assessments. First was a group exercise where we all had a project to pitch and a budget so we had to choose between everyone's projects. Second we had to do a day in the life of a manager so had a load of sheets with different information and had to make a schedule for the branch for the day. Then we had a one-to-one interview with the manager about situational role-play to see how we'd interact with customers and if we had the people skills required. Finally it was just an interview about why we wanted the job, and a chance to ask questions about the role and the company. It was a really informal assessment centre and everyone was really approachable. They gave really good feedback on performance too, followed up by more feedback in the call offering the job.

The most difficult questions on the phone were about relevant experience as I'd never done anything similar before. I just highlighted transferable skills and tried to make experiences relevant. In the assessment centre the day in the life of task seemed to be difficult for everyone but I did it in about 15 minutes and was told it was a really good way of doing things. I think there's a variety of challenges that depend on all different skills so you just need to be ready to adapt quickly and turn things to your advantage.

Have a list of skills and experience written down for your phone interview so you have something to answer with in the situational questions. Be friendly and approachable, they're laid back and want people that fit in personality-wise not just academics. They really value social skills.

The first task was the group exercise. We had 30 minutes to pitch our case and argue it to the group. Once decided, the group had to nominate spokespeople to take the decision to the managers who questioned the decisions and asked us to justify them. I was nominated as spokes person but it wasn't too intimidating. They just look for people who get involved without talking over other people.
The day in the life of task was about 30 minutes then once you'd made the schedule you had to present it to the manager and justify it, along with get asked questions which may indicate flaws that you hadnt thought of in the plan.
The interviews and role plays were quite informal and they gave really good feedback.

The interview involved three stages. I first applied around the end of January time. I applied online, which I found really easy, and the application really excited me and put me at ease. Note, do prepare your CV before hand if you haven't because you do need to submit this too. Approximately no longer than two weeks later, a talent acquisition coach contacted me via email asking me if I may partake in a telephone interview. He submitted via email a time, a date and contact information in case I had any problems which I found really helpful. My date came around and the interview involved a few competency style questions and an opportunity to ask any questions. I got through to the next round which involved a one on one with the talent coach I had spoken to on the telephone. It was a really great experience, and you find everybody is so lovely and helpful. Remember do prepare yourself some questions...they love to see that you have thought about your career with Enterprise and have a genuine interest in the company. The one to one, involved again competency style questions and again was an opportunity for you to get to know the company a better, and also it was great to ask the talent coach more questions too. From there, I was informed that I had got through to the next round, which involved a branch day visit. This was again fabulous for me because I got to actually see what a day would be like in the branch I would be working at, if I were successful. Again, everybody was fantastic and so keen to help you and show you the role. I think this is what I love about Enterprise the most, that everybody genuinely loves their job and they all work so hard! and if you show a desire to work hard and progress you really appeal to people. From this stage, I was then contacted and asked how my branch day went, by the talent acquisition coach who set up my recruitment process. He informed me I had made it to the final stage and would be going in for a group assessment, He emailed me all of the details of time, date, what I would need to bring with me. I had this a couple of weeks ago and again it was great. I arrived a little earlier and was greeted by a big smile from one of the HR assistants who showed me through to their staff canteen. The assessment day lasted 9-2 so at that time in the morning there were plenty of people in and out of the canteen making coffee and chatting to you, which really put me at ease. Even one of the assessors walked through and was chatting to me, while he was making his coffee. You will find this...everyone is just so friendly. As we all arrived, we were shown through to a conference style room. We were given a brief run down of the day, and met the other talent coach who was also involved in recruiting us. They gave us a brief overview of the organisation, what is expected, what they hope we will learn, why working for Enterprise is so great. Which I found great, because sometimes it's nice to have that 25 minutes to just compose yourself in such a nervous situation. After this, we did a short Q and A where we got to meet three regional managers. Again..ask questions! come prepared! After this, the day was split over four tasks. First was a grouped task, this lasted about an hour. Again we got to me more senior members of Enterprise and ask more questions. This part I found great, if you listen to a lot of their stories, they all started off in your shoes and they are perhaps the most understanding, engaging business people I have had the pleasure of meeting. From this, we were then taken back into the canteen, where we (the other candidates) were just chatting and interacting and waiting for the next stage. I found it great that they allowed this to happen, because if you get the role, you make meet these people again, so its great to form relationships at this stage. From this, we were each taken one by one and got to do a one on one meeting with the area manager. Again, let your skills shine and be yourself! it really helps. From this as we all finished up, it was dinner time. Again, use dinnertime as an opportunity to chat and have fun, be yourself, but be professional. It was great to be in a room with so many ambitious people and hear their journeys, and you find they are genuinely really interested in hearing about you as well. From this...after dinner,we were taken in groups of three and did an assessment style paper. After this we came to the final stage, which was a more formal style interview with another area manager. This stage is great as it gives you a real opportunity to sell yourself and 'seal the deal' as such. And also meet and engage with somebody who was in your shoes a while ago, and hear about their experiences. All I would say from the application process at Enterprise, is use it wisely! I genuinely want to work for the company...so if you feel the same, don't waste your opportunity! make sure you get all the information you need and don't have any hindsight!

I don't think any of the questions are necessarily difficult at Enterprise. A lot of the tasks, questions, assessments are competency based and problem solving based. They want to see that you understand the power of excellent customer service, you are a team player and that you can take on responsibility without being asked to...and, that you are willing to work hard! Or this is how I felt. Nothing seemed to be there to catch you out and trick you and they seemed to be so keen to want to put you at ease and bring the best out of you! which is great...cause I've had other job interviews for other companies where this has not been the case. With Enterprise, their company profile and the reviews I've read...speak very true of them! this is truly an amazing company. Remember this.

Just listen to what you have been told, relax and be yourself. They want to see the best in you, and everything they do will be done to make you feel really comfortable. Get to know the people at each stage, as you may potentially be working with them, so you may as well form a great bond! And just smile, be genuinely happy to be there...you should be! they're a great company! don't be like me and build it up and get yourself all nervous and stressed, there's no need! These people are amazing.

As touched upon earlier, there were a good varied amount of assessment tasks which tested your core skills of communication, competency, customer service, problem solving, work ethic, your interest in the company etc. This is great, as it shows you exactly what you will be doing on a daily basis with Enterprise and how you will be expected to interact with your co-workers and senior members of the team. It seems that when you work at Enterprise...you make friends for life...so I definitely have my fingers crossed for this role! Hope any future applicants have found this helpful.

After filling in a straight forward application form online, I was called by a women from the recruitment team and had a 15-20 minute phone interview which was not too testing.

This basically was a chance for me to give example of previous experience which I could relate back to this job role. So I was asked questions about my CV such as 'Why did you chose your degree?' and other customer service based questions. This was not difficult and I was also told about the application process and what it would entail.

After the phone interview I received an email inviting me to a face to face interview which would last about 30-40 mins and would be full of competency based questions - most of these were customer service based, sales related, team work related etc. I was also asked if i had any questions for her (so definitely ask some). The whole process is well explained and once I had arrived home I had already been asked to attend a branch visit. This is the next step and lasted for 2 hours.

I went to my local branch and shadowed a worker there... she showed me around the branch and explained what goes on there on a regular day. It was good to see where i could be potentially working and what i would would be doing! After this i had another 20-30 minute interview with the branch manager which was very similar to my first face-to-face interview (similar competency questions). A few hours later i received the call to invite me back to the assessment centre which i now have in a few weeks time!

"Describe a time you had to change your priorities."

Make sure that you have rehearsed some answers to competency questions surrounding team work, customer service and sales.
Show passion towards to company and a willingness to learn within the ranks.
On activities such as the branch visit, get involved with everyone and don't be shy! everyone was so friendly and really interested in me and what i was doing so that made it a lot easier for me!
Ask as many questions as you can and show real interest

Although I have not yet attended the assessment centre I have been told that it will include...group activities, role plays and another one to one interview with the area manager...

This is a whole day process with a 24 hour turn around on the decision.