Service Level Agreement (SLA)

Definitions

  • Advertisement: Any advertising material or image supplied by a client for display on the graduate-jobs.com website.
  • Client: The person(s), company or business to whom the services are provided.
  • End Client: The person(s), company or business to whom the Client(s) services are provided.
  • Member: The person who submitted their CV to graduate-jobs.com and whose details are set out within the CV.
  • Principal: graduate-jobs.com Limited's main Client.

General

  • By signing up or submitting details to graduate-jobs.com (both client and member) I hereby state that I have read graduate-jobs.com terms and conditions and agree with the rules set out governing the use of graduate-jobs.com site.
  • graduate-jobs Limited reserves the right to alter or vary the terms and conditions of this Service Agreement by giving 30 days prior notice thereof by email to the client.
  • graduate-jobs.com may at its discretion report any contravention, by the Client, of the UK Data Protection Act 2018 or any improper use of the site to the Data Protection Registrar (ICO).

Clients responsibilities

  • The Client enters into the Contract as the principal, notwithstanding that the Client may be an Advertising Agent or an Agency ultimately acting as Agent for an end client and as principal, warrants that it is authorised by the end client to place advertisements.
  • The Client shall comply with the provisions of the UK Data Protection Act 2018 in relation to all graduate-jobs.com's member's details.
  • It is the Clients responsibility to take up references and to satisfy itself regarding the accuracy, availability, suitability, integrity and reliability of all members whose CV's are provided by graduate-jobs.com. All and any subsequent dealings between the Client and any member are the responsibility of the Client.
  • The Client shall obtain permission from the member prior to submitting their CV to any Client.
  • Due to the sensitive nature of information contained in a members CV., the Client shall not transmit or distribute any CV or other information received from graduate-jobs.com to any person(s), company or business other than for the purpose of finding employment for those members as set out in these terms and conditions.
  • The client shall refrain from using multiple characters in the job description, or job title to highlight or draw attention to a specific role. Examples such as, "*************", "!!!!!!!!!!!!!!!!!!!!!!" and similar. Job adverts containing these characters will be removed from the site without notice.

graduate-jobs.com responsibilities

  • graduate-jobs.com will host advertisements supplied by the Client on its website, in the form and format agreed and for the fees set out in the contract.
  • The client shall provide graduate-jobs.com advertisements in the format set out in the contract.
  • Job "post" advertisements will be sent out, via-jobs-by-email, to graduate-jobs.com members matching the vacancy requirements once a week.
  • Job "post" advertisements will remain live on the site for twenty-one days or the agreed paid for period. Clients will be notified by email before a vacancy expires and will be offered the option to renew the advertisement. Renewed advertisements will be charged at the normal rate.
  • graduate-jobs.com aims to resolve all clients' queries within 2 working days, or we will give the client one free job "post" advertisements. Offer only open to existing clients. Offer can not run in conjunction with any other offer or special promotion. Queries must be received by email or telephone between 9.30am and 4.30pm Monday to Friday. graduate-jobs.com reserves the right to refuse any claim.
  • Job "post" advertisements must not contain a reference to a client's website, unless agreed by graduate-jobs.com.
  • Job "post" advertisements may only contain details of one vacancy.
  • graduate-jobs.com cannot guarantee the number of impressions a banner advertisement will receive.
  • Banner advertisements must be supplied in the agreed format, set out in the contract. Any additional work required to artwork will be charged at 35 pounds per hour.
  • For an agreed fee graduate-jobs.com will undertake electronic artwork for client banners, display advertisements and corporate pages.
  • The availability of banner space throughout the site is not guaranteed, and is entirely at the discretion of graduate-jobs.com.
  • Display advertisements normally only contain details of one job vacancy, each additional vacancy displayed will be charged at the rate set out in the contract.
  • Clients may cancel any graduate-jobs.com service in writing. Any cancelled services by clients will be charged at the full rate.
  • graduate-jobs.com has the right and sole discretion to decline, amend or suspend any advertisement received.
  • Where the client provides images to graduate-jobs.com for use in advertisements, the client licenses graduate-jobs.com to use the images. The client will pay graduate-jobs.com Limited for any royalties levied against graduate-jobs.com for the use of improperly licensed images.

CV services

  • graduate-jobs.com will make members CV available to clients, who have selected and paid for the CV search service, for the purposes of online CV searches. The service is subject to any instruction from members with regards to the availability of their details.
  • CVs are only made available to agencies and employers for the purpose of securing suitable employment. graduate-jobs.com makes no guarantee whatsoever to the availability of members.
  • graduate-jobs.com cannot guarantee the number of CVs available on the database on any given day.

Disclaimer

  • No liability will be accepted by graduate-jobs.com Limited in connection with any website controlled by a third party that may be accessed from this website. graduate-jobs.com does not endorse or authorise the contents of any such site.
  • Any material downloaded or otherwise accessed through the use of this website is obtained entirely at the user's own risk and that the user will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if graduate-jobs.com Limited has been advised of the possibility of such damage.
  • Responsibility for the contents of job adverts submitted to graduate-jobs.com rests solely with the Advertiser. In displaying any such advert graduate-jobs.com Limited do not accept any responsibility for ensuring that material submitted is compliant with all applicable laws and regulations.
  • graduate-jobs.com Limited disclaims all warranties (express and implied), representations or assurances of any kind relating to the accuracy, content or fitness for any purpose of the information that appears on the website.
  • graduate-jobs.com Limited reserve the right to withdraw, interrupt or restrict access to the website for any reason whatsoever.
  • In no circumstances will graduate-jobs.com be liable, in contract, tort, (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, (i) for any increased costs or expenses, (ii) for any loss of profit, business, contracts, revenues, or anticipated savings, or (iii) for any special, indirect or consequential damage of any nature whatsoever.

Payment terms and conditions

  • Payment is due within 30 days of the invoice. In the case of late payment interest will accrue day to day at the rate of 8% above the official dealing rate of the Bank of England in accordance with the Late Payment of Commercial (Interest) Act 1998.
  • All rates quoted are exclusive of Value Added Tax which shall be added at the applicable rate.
  • Access to the website can be removed at the discretion of graduate-jobs.com Limited and subsequent reinstating of the service is at the discretion of graduate-jobs.com Limited.
  • Our job is to make you happy by showing graduate or apprentice job-seekers your vacancies, (who then potentially make job applications) to work for your company or your clients company. If we have been unable to do that simply contact us within 14 days and we will offer you a refund.

Governing law and jurisdiction

  • These terms and conditions are governed by the laws of England and the parties submit to the jurisdiction of its courts.